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Who is Really Answering Your Phone? 
Presenter: Sally McKenzie Release Date: 12/5/19
Credits: 1 CEU, Free Self-Study Expiration Date: 12/5/22
  Reviewed: 2021        

In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.   ( disclaimer , ADA CERP Statement )

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