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Telephone Talk - #1 Link to Patients 
Presenter: Sally McKenzie Release Date: 4/27/16
Credits: 1 CEU, Free Self-Study Expiration Date: 4/27/24
  Reviewed: 2021        

Employees who bungle telephone talk simply don’t know the appropriate way to handle this mission critical line of communication. There is no system in place to ensure that the office’s phone procedures are not only effective but also convey the right message and tone to patients. Learn how to improve your practice’s telephone communication.   ( disclaimer , ADA CERP Statement )

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