Welcome to the Classroom
Scripting Your Profitability 
Presenter: Sally McKenzie Release Date: 8/13/14
Credits: 1 CEU, Free Self-Study Expiration Date: 8/13/24
  Reviewed: 2021        

Have you heard patient exchanges similar to the following: “Mr. Collins would you like to schedule that crown appointment now?” “No, I’ll give you a call when I’m ready.” Or maybe the typical exchange is more like this: “Hello Carol, this is Marlene from Dr. Thomas’s office. Will you be able to make your appointment Tuesday?” “No, I’m sorry, I have a conflict. I’ll let you know when my schedule frees up.” You may hear variations on all of the above, but one thing will be consistent – the negative impact each exchange has on the profitability of your practice. Learn the best scripts that use the best words, phrases and questions to prompt patients to respond the way you want.   ( disclaimer , ADA CERP Statement )

View Class

Click the arrow to view the training material.   play video Desktop and Mobile Compatible

Take CE Exam
To earn CE credit and qualify for the related promotion you must pass the CE exam.

Class Notes

You must be logged in to take notes for this class.
Take advantage of current McKenzie Management promotions!    learn more »
Keep me informed about special offers, exclusive and new information.


Your Name
Your Phone
Zip Code
Your Email
I would like to request:
  •  In-office demo
  •  In-office Lunch & Learn (CEU)
  •  Product brochures
  •  Product samples (if applicable)
  •  Clinical research and literature
Additional Comments
Please answer =


Email the Presenter

Please login or create your free account
before using this feature.