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Broken Appointments: Causes and Remedies 
Presenter: Sally McKenzie Release Date: 11/14/11
Credits: 0.5 CEU, Free Self-Study Expiration Date: 11/14/24
  Reviewed: 2021        

This module, part 2 of this series, will help guide you in establishing a system for your practice to handle broken appointments. Having consulted with practices nationwide for over 25 years, Sally McKenzie, CEO of McKenzie Management, has witnessed first hand the breakdown in customer service caused by a practice not having protocol in place to handle patients who break appointments.

Watch this module and learn how to handle broken appointments and most important -- learn how to PREVENT THEM!   ( disclaimer , ADA CERP Statement )

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