On Demand CE
On Demand CE
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 Live Webinars
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 On Demand Classes

CE
Ways to Reduce Your Overhead
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 12/6/17
  Your financial obligations control your every move. Practice overhead is out of control, and after you finish paying your bills each month, there’s not much left to put toward practice updates. Learn how to put your practice back on the right track, so you can finally reduce your debt and turn your struggling practice into a thriving practice

CE
How To Improve Your Team’s Performance
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 10/10/17
  If you don’t have a strong team supporting you, your practice will never meets its full potential. But how do you turn struggling team members into thriving team members who excel in their roles? Learn strategies to help you strengthen your team, which will in turn grow your production numbers and your bottom line.

CE
Ignoring Patient Complaints Hurts Your Bottom Line
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 8/15/17
  Certainly, it’s no treat to be on the receiving end of a patient complaint but when someone takes the time to express a concern, vent a frustration, or alert you to a problem, that disgruntled patient is doing you a huge favor. Most people do not want to leave their dentists on a whim, which provides practices with a window of opportunity that many other businesses don’t enjoy.

CE
Hygiene Production Down? Let’s Fix It!
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 6/13/17
  At first glance, your hygiene schedule looks jam-packed. You’re booking patients three, even four weeks out, yet somehow, there are days when you find your hygienist relaxing in the break room more than you find her working on patients in the operatory. You know your hygienist is good at her job, yet her production numbers are abysmal. Let’s Fix It!

CE
Things to Consider Before Giving a Raise
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 4/18/17
  Every year, your team members expect to see an increase in their paychecks. Not because they’ve exceeded expectations or because they’ve actually earned a raise, but simply because another year has gone by. Learn how to giving out raises only when they’re actually earned and have a more profitable, productive practice.

CE
Getting More Patients In The Chair
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 2/7/17
  When patients don’t show up, not only does it cause chaos in your practice, it also costs you money – and I’m talking about thousands of dollars in lost revenue every year. Learn steps to help make your days less stressful and your practice more profitable.

CE
Scripting WOW Customer Service
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 12/6/16
  The language we use can have a huge impact on how the patient perceives the practice, the doctor and the service provided. Impressions are formed within seconds from the patient’s first call, to the dental assistant seating the patient, to the hygienist explaining what’s going to happen to the dentist establishing trust.
Learn how to make your first impression be the best it can be and preserving that WOW impression every time.

CE
Improving Your Treatment Acceptance
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 10/11/16
  You recommend treatment to your patients, you think they’re ready to move forward with that treatment, and then you find out they’re not on the schedule. That means not only are your patients not getting the treatment they need, your practice isn’t meeting its full potential—and it’s costing you money. Learn steps to ensure that you and your team are all on the same page; thoroughly presenting treatment to the patient, not just introducing it and not making assumptions.

CE
8 Steps to Solid Fees
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 8/9/16
  The cost of running a dental practice increases every year. Establishing a sound fee schedule allows you to be fair to your practice and improve care to your patients.
Learn what it takes to create a solid fee schedule that will boost your bottom line.

CE
Today’s Scheduling Challenges
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 6/7/16
  Scheduling challenges are different today than they were, and keeping the schedule full is requiring persistence as well as a fair amount of creativity. It’s time to make some changes to streamline your schedule and finally meet your goals. Learn how to fix your schedule, reduce stress and grow your bottom line.

CE
Telephone Talk - #1 Link to Patients
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 4/26/16
  Employees who bungle telephone talk simply don’t know the appropriate way to handle this mission critical line of communication. There is no system in place to ensure that the office’s phone procedures are not only effective but also convey the right message and tone to patients. Learn how to improve your practice’s telephone communication.

CE
9 Ways to Curb Cancellations
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 2/9/16
  Another “no-show”! Now what? It is commonly cited as the number one practice frustration, the number one production killer, and the number one source of stress, Patient failures cost individual practices tens of thousands of dollars annually. In this CE webinar, learn how you can improve patient education and reduce cancellations/no-shows at your practice.

CE
5 Steps To Prepare for Profits
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 12/8/15
  It’s easy to put blame on the changing economy. If your annual income is flat or going down. If you stare out over an empty patient reception area and wonder if they will ever return? Prepare yourself for the true cost of each opening in the schedule. In this CE webinar, learn to look at the most frequent offenders; high expenses, inconsistent production and low collections and steps that will help you be more profitable.

CE
New Patients - What Keeps Them Coming
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 10/13/15
  Have you found yourself wondering where have all the new patients gone? Have you noticed a change, and it’s killing your bottom-line? The trend is particularly troubling considering that the economy has been steadily improving. So if you can’t blame the economy, what is it? Someone or something is cutting new patients out of your practice. In this CE webinar, learn what keeps new patients interested, scheduling and staying.

CE
7 Signs You’re Busy, But Not Productive
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 8/11/15
  The definition of “busy” means different things to different people. For some it is synonymous with stress. For others it means excitement and challenge. And then there are those who see “busy” as the precise balance between a fully engaged team and profitable practice. Learn the tell-tale signs of busy-but-not productive. In this CE webinar, learn how to take your focus off of merely busy and what it takes to be truly productive.

CE
Generational Differences Fact or Fiction?
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 6/9/15
  Everyone is talking about the conundrum that three generations in the workplace is creating. While the generalizations are many and certainly not always accurate, in working with hundreds of dental practices, there’s no denying that we are witnessing a clear shift in priorities and career philosophies as Gen Xers (born 1965-1980), and Millennials (born 1981-2000) take their places alongside Boomers (born 1946-1964). In this CE webinar, learn how to manage those differences and understand how each generation brings its strengths and weaknesses.

CE
4 Rules for Staff Compensation
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 4/7/15
  Is it time to increase pay in your practice? According to PayScale.com, 88% of employers set their sights on increasing pay this calendar year. But how will you determine how much of a raise is warranted? In this CE webinar, learn how to determine increases based on careful planning and consideration and develop the use a formal compensation strategy.

CE
Are Multiple Dental Practices In Your Future?
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 2/10/15
  New models of dental practice have emerged. Within a two year period, the ADA reported that dentists whose practice is part of a larger entity that delivers dentistry at more than one location is up from 5.4% to 6.4% of the dentist population. In this CE webinar, learn what it takes to be an entrepreneur in dentistry. Are you ready to be a CEO?

CE
Practice Vital Signs: Key Metrics to Measure and Why
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 12/2/14
  All day, every day in the dental practice, teams are looking for signs.; signs of tooth decay, signs of infection, signs that it’s going to be a calm day or a hectic day. They look for signs that the schedule is going to blow open a great big hole because Mrs. Jones is 15-minutes late for her crown prep. They are so focused on monitoring the signs of the day they seldom take time to consider that those daily struggles, frustrations, and challenges are vital signs that key practice systems are struggling. Do your practice’s vital signs indicate healthy or sickly systems? Find out in this
“vital” webinar!

CE
Conquering Conflict
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 9/30/14
  Rolling eyes, snide comments, poor attitudes, staff conflict bubbles to the surface in many different and often subtle ways. It’s easy to ignore these undercurrents of discontent and pretend they don’t really affect you. Look the other direction and maybe the problem will just drift away. Such wishful thinking is certainly comforting until reality kicks: lost productivity, absenteeism, increased cancellations, lower treatment acceptance, costly mistakes, etc. Learn 8 steps to conquer conflict and get back on track.

CE
Scripting Your Profitability
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 8/12/14
  Have you heard patient exchanges similar to the following: “Mr. Collins would you like to schedule that crown appointment now?” “No, I’ll give you a call when I’m ready.” Or maybe the typical exchange is more like this: “Hello Carol, this is Marlene from Dr. Thomas’s office. Will you be able to make your appointment Tuesday?” “No, I’m sorry, I have a conflict. I’ll let you know when my schedule frees up.” You may hear variations on all of the above, but one thing will be consistent – the negative impact each exchange has on the profitability of your practice. Learn the best scripts that use the best words, phrases and questions to prompt patients to respond the way you want.

CE
5 Strategies To Get Patients In the Chair
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 6/3/14
  Are you experiencing too many cancellations and openings in the schedule? New patients have declined? The challenging economy presents an opportunity for dental teams to realign their energy on improving weak and broken practice systems. Doing the same thing, the same old way doesn’t give you the same results in today’s economy. It gives you less than the same results. Learn five strategies to help you reach your true potential.

CE
Practice Plateau – Causes and Remedies
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 4/8/14
  Don’t you just want to pummel a punching bag when you hear about practices doing over a million dollars a year per doctor? While your production numbers remain frozen on some primeval plateau month after month, theirs keep whizzing past on their way to practice primetime. What’s wrong with this picture? No matter how it may look, reaching the next level is not a matter of luck. Learn the real reasons of why practice’s level off and how to increase your numbers.

CE
10 Strategies to Jump-Start Practice Performance
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 2/4/14
  The ebb and flow of the economy has challenged many dental practices. During robust economic times, the inefficiencies of practice systems and protocol are often masked. You’ve likely discovered that the way you’ve always done things doesn’t work in this new economy. Get ready to learn strategies to jump-start your practice performance.

CE
Office Managers: Take Control of Your Income Potential
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 1/7/14
  The reality is that if the dental practice isn’t bringing more money in, the doctor/CEO cannot afford to hand more money out – no matter how “hard working and loyal” you and your colleagues might be. But that doesn’t mean you have no control over your income potential. In fact, just the opposite is true. Employees, especially the office manager and business staff, have a profound impact on the profitability of the practice and can directly improve their income potential provided they keep a laser focus on one critical area of the practice: overhead. Learn what being on the frontline means for you and the practice.

CE
Making Staff Meetings Meet Objectives
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 10/8/13
  For too many dentists, staff meetings are viewed as a hopeless waste of time in which production is sacrificed. They are intended to be effective, information sharing, problem-solving opportunities. But any number of things can turn a potentially successful meeting into a disaster, including lack of an effective agenda, lack of ground rules, clashing personalities, turf wars and more. In this webinar, you will learn 5 steps to ensure that your staff meetings are productive and positive ones with the ultimate goal of making your practice run more smoothly and efficiently.

CE
Can You Afford To Give Raises
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 8/6/13
  Every increase in salary, no matter how seemingly small and insignificant, has a direct impact on your overhead. Learn how to determine a plan to increase revenues and balance the impact of a raise. This webinar will teach you how to determine the math behind how much you can give and how much it will cost your practice and what the employee needs to do and the practice in order to make it all happen.

CE
Are You A Boss or A Leader
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 6/26/13
  After all, dentists are not trained to be leaders. And if they tend to be fearful, mistrusting or insecure individuals, effective leadership will be all the more difficult to achieve. Few practice owners truly comprehend how to maximize the value of the people who are central to their success. For the many, many doctors seeking to improve their leadership skills and their practices, this webinar is for you to consider a few key characteristics of both effective leaders and effective teams. The bottom line is that weak, poor, or lack of leadership directly affects your staff, your patients, and most importantly, your profitability. Learn how to kick it up a notch!

CE
Dentistry for Sale – What Makes a Patient Buy into a Treatment Plan
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 4/16/13
  Most patients today base major decisions, such as extensive dental treatment, on multiple factors - including full comprehension of the need for treatment; the importance of the procedure to them in terms of quality of life, aesthetics, or health; possible ramifications if they choose to procrastinate or elect an alternative procedure; payment options, and how they feel about the practice as a whole. They will judge your practice on virtually every system that they encounter - from how staff talk to them on the phone, the use of modern technology, payment and insurance procedures, and many more. Learn how to overcome these obstacles and build your practice!

CE
Job Descriptions - A Clear Direction
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 2/12/13
  Learn why employees don’t carry out their assignments as the dentist expects them to. Statistics state that 25% of employees are unclear about what they are expected to do, they don’t have the materials or tools necessary to carry out their responsibilities, or they are waiting for information from their boss. Watch this webinar and create the “success plan” for every position on the team.

CE
New Patients “Rule” the Practice
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 12/11/12
  Making the new patient experience positive boils down to a few key rules. Patients want to believe they are not just another appointment This CE webinar will teach you how to manage the new patient’s expectations through excellent phone communications. Learn to understand why new patients either don’t show or fail subsequent appointments. Develop a system to convert emergencies and turn them into new patients. Determine how many new patients you need for practice growth and where you’re going to get them.

CE
Hygiene Department - Tracking for Success
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 11/13/12
  Improving hygiene is a multi-step process and the first place is to start tracking what is happening right now. This CE webinar will teach you how to determine if your hygiene department is helping or hindering the practice profitability. You’ll learn how to measure hygiene business systems, understanding how your hygiene numbers stack up and provide clear information to determine if you’re meeting patient demand and practice needs.

CE
How Personality Types Affect Your Practice Success
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 10/10/12
  Typically, the greatest cause of conflict in the dental practice is the fact that individuals fail to really understand one another. Differences in temperament types, within your office, can surface in the form of arguments, pouting, ignoring, gossip, manipulation, etc. Temperament types that are not suited for specific skills can result in systems breaking down. There are some very practical reasons why you're not firing Betty. Even though you know you've lost business because of her. Learn what personality characteristics are needed for specific positions in dentistry.

CE
Dentistry’s Top Practice Management Issues Affecting Growth
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 9/11/12
  This CE webinar will help you identify the “top” practice issues affecting dental practice growth. Learn the most common causes and effective building techniques as a result of practices analyzed by McKenzie Management.

Upon completion of this CE webinar, the student will be able to: Identify your top practice issues that affect practice growth; Identify the most common causes and effective building techniques.Name the issues that cause fluctuating production: Can’t pay the bills, holes in the schedule, treatment plans not closed; identify cash flow issues regarding overhead, collections, debt.

CE
Telephone Techniques to Awe and Inspire Your Patients
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 8/14/12
  Telephone scheduling requires skill, professionalism, confidence, and finesse- not necessarily qualities that anyone off the street will just walk in with. Patients cannot hear facial expression. They form a picture of the person answering and an opinion of the professionalism of the practice based exclusively on the quality of that phone conversation.
Upon completion of this webinar, the student will be able to: understand how having a prepared presentation and developing communication objectives contributes positively toward getting the patient into the office.

CE
Marketing – Making The Most of Your Practice
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 7/24/12
  Marketing is not an event….it is a system and must be a priority to succeed. Marketing is the cornerstone for attracting new patients and keeping existing patients interested in your services. It is an investment in the present and future of your business and requires continuing action, a defined annual budget, careful monitoring and staff training. Upon completion of this webinar, the student will learn the top 5 pillars of effective marketing, inside and out!

CE
Performance Measurements for the Dental Team
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 6/19/12
  Learn what it takes for employees to perform consistently on a high level. This CE webinar teaches doctors and managers how to implement accountability and measure the employee’s performance. Learn quickly if the employee’s actions are having a positive, negative, or no affect on the practice. Show them how to take their job description to greater heights; Scheduling, Financial, Business, Patient and Treatment Coordinators, Hygienists, Clinical Assistants and Doctors.

CE
Recruitment Testing and Hiring
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 5/16/12
  Upon completion of this CE webinar, the student will be able to: understand the use of employment ads and techniques that will get you the “right hire”; Identify the right questions (based on the job description) and testing to ensure the applicant is the best fit for the job; Identify what factors result in reduced turnover. Don’t miss this webinar!

CE
Productive Scheduling
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 4/10/12
  Watch this CE webinar and learn how to schedule and learn how not to schedule. Upon completion of this CE webinar, the student will be able to: Identify the protocol and guidelines to setting and achieving scheduling production goals; Understand how to take control of the schedule instead of the schedule controlling you; Understand how to prevent “up and down” fluctuating production and controlling open time.

CE
Unlocking Your Production Potential
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 3/6/12
 
Upon completion of this CE webinar, the student will be able to: be more familiar with the systems that harbor dormant production, patient retention and hygiene; understand how to uncover thousands of dollars in missed revenue opportunity and obstacles that prevent you from achieving your true potential. Watch this webinar and learn how to increase your production today!

CE
Practice Profit Killer – High Overhead
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 2/8/12
  Upon completion of this CE webinar, the student will be able to: understand and identify industry guidelines for healthy overhead; understand why payroll causes most doctors to lose profitability; determine how many employees are optimal for your practice and how and when to give raises.

CE
Practice Profit Killer – Collections
Presenter: Sally McKenzie
CE Credits: 1 CEU (Home Study)

Release Date: 1/11/12
  Watch this CE webinar and learn how to get patients to pay through: collecting at the time of service; financial arrangements and policies; billing statements; insurance procedures; and handling delinquent accounts! Improve your cash flow now! Don’t miss this online presentation.

CE
Accounts Receivable Part 2: Presenting Financial Arrangements & Statements
Presenter: Sally McKenzie
CE Credits: 0.5 CEU (Home Study)

Release Date: 11/13/11
  Establishing a healthy accounts receivable begins with securing financial arrangements with the patient. Knowing how to overcome patient objections helps not only to make sure you are going to be paid, but most of all, ensures patients will move forward with treatment.

CE
Accounts Receivable Part 3: Delinquent Account Calls & Measurements for Success
Presenter: Sally McKenzie
CE Credits: 0.5 CEU (Home Study)

Release Date: 11/13/11
  Making delinquent account calls is a vital part to reducing your accounts receivable.

CE
Broken Appointments: Protocol and Systems
Presenter: Sally McKenzie
CE Credits: 0.5 CEU (Home Study)

Release Date: 11/13/11
  This module will help guide you in establishing a system for your practice to handle broken appointments. Sally's recommendations are invaluable in helping you handle broken appointments and most important -- preventing them before they happen!

CE
Broken Appointments: Causes and Remedies
Presenter: Sally McKenzie
CE Credits: 0.5 CEU (Home Study)

Release Date: 11/13/11
  This module, part 2 of this series, will help guide you in establishing a system for your practice to handle broken appointments. Sally's recommendations are invaluable in helping you handle broken appointments and most important -- preventing them before they happen!

CE
Accounts Receivable Part 1: A Healthy Ratio
Presenter: Sally McKenzie
CE Credits: 0.5 CEU (Home Study)

Release Date: 11/13/11
  The financial coordinator's responsibilty is to keep the dental practice's accounts receivable at a healthy ratio.
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