Telephone scheduling requires skill, professionalism, confidence, and finesse- not necessarily qualities that anyone off the street will just walk in with. Patients cannot hear facial expression. They form a picture of the person answering and an opinion of the professionalism of the practice based exclusively on the quality of that phone conversation.
Upon completion of this webinar, the student will be able to: understand how having a prepared presentation and developing communication objectives contributes positively toward getting the patient into the office.   ( disclaimer , ADA CERP Statement )