Achieving Exceptional Customer Service

Customer service is of critical importance to your practice because it’s key to retaining the patients who walk through your doors for years to come that in turn generate more referrals. It is the most economical form of marketing you can do. Learn how to provide exceptional customer service to recoup patient acquisition costs and cultivate a loyal patient base that will refer friends and colleagues, serve as testimonials and write patient reviews.    (enter class)

Cutting Overhead Costs

High overhead costs can really hold a practice back. Instead of focusing on growing your practice, you struggle to make ends meet each month. It’s frustrating and stressful. Learn how to determine the source of your overhead woes so you can finally meet your full potential.

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Setting Performance Expectations for Employees

It’s difficult for team members to succeed when they have no idea what’s expected of them. Instead of working toward specific goals and doing their part to move the practice forward, they’re stuck in place wondering which way they should go. If you want happy team members who excel at their jobs, it’s up to you to provide the direction they crave. Learn the most successful performance measurement models based on individual jobs.    (enter class)