Welcome to Practice Management Online Learning
This website gives you immediate access to our e-learning library. Earn interactive CE credits by participating in live webinars. Earn self-study credits by taking on-demand webinars.
Who is Really Answering Your Phone?
Presenter: Sally McKenzie
CE Credits: 1 CEU
In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.