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Welcome to Practice Management Online Learning

This website gives you immediate access to our e-learning library. Earn interactive CE credits by participating in live webinars. Earn self-study credits by taking on-demand webinars.

Upcoming Live CE Webinars (view all)

enter classroom The Top 10 Time Wasters
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  10/9/19  7:00 PM ET,  4:00 PM PT

How many minutes did you lose today? Thirty? Sixty? Learn how routine distractions and multiple practice inefficiencies can quickly become time and money wasters. With only so much time in your workday it’s critical that patient time be your priority.    (enter class)

enter classroom Who is Really Answering Your Phone?
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  12/4/19  7:00 PM ET,  4:00 PM PT

In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.    (enter class)

Featured CE Class (view all)

enter classroom The New Patient You Never Knew
Presenter: Sally McKenzie    CE Credits: 1 CEU

How many new patients are lost every month because your business employees are handling new patient calls as routine inquiries rather than potential sales opportunities? If ever there were a perfect occasion to sell the practice and the services offered, it’s when the prospective new patient calls your office. They are interested, ready, and willing to learn more. Learn how to prevent practice growth from tripping over your frontline.    (enter class)

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