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Welcome to Practice Management Online Learning

This website gives you immediate access to our e-learning library. Earn interactive CE credits by participating in live webinars. Earn self-study credits by taking on-demand webinars.

Upcoming Live CE Webinars (view all)

enter classroom When Patients Say ‘No’ to Treatment
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  2/5/20  7:00 PM ET,  4:00 PM PT

If case acceptance numbers are low in your practice, you’re likely pretty familiar with the problems all those “Nos” can bring. Not only does team morale suffer, the lack of scheduled treatment hurts practice productivity and ultimately your bottom line. Learn what’s holding patients back and make the adjustments necessary to finally reach that 85% acceptance benchmark.    (enter class)

Featured CE Class (view all)

enter classroom Who is Really Answering Your Phone?
Presenter: Sally McKenzie    CE Credits: 1 CEU

In challenging situations, you may perceive that the team is conveying a positive and helpful demeanor to patients on the phone, but the person the other side of the issue may interpret that behavior completely different. Learn how to eliminate the disconnect between how employees perceive they are handling critical patient calls and the reality patients experience. Learn straightforward and easy steps to significantly improve the practice’s telephone skills.    (enter class)

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