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Welcome to Practice Management Online Learning

This website gives you immediate access to our e-learning library. Earn interactive CE credits by participating in live webinars. Earn self-study credits by taking on-demand webinars.

Upcoming Live CE Webinars (view all)

enter classroom Achieving Exceptional Customer Service
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  8/12/20  7:00 PM ET,  4:00 PM PT

Customer service is of critical importance to your practice because it’s key to retaining the patients who walk through your doors for years to come that in turn generate more referrals. It is the most economical form of marketing you can do. Learn how to provide exceptional customer service to recoup patient acquisition costs and cultivate a loyal patient base that will refer friends and colleagues, serve as testimonials and write patient reviews.    (enter class)

enter classroom Cutting Overhead Costs
Presenter: Sally McKenzie    CE Credits: 1 CEU
Webinar Begins:  10/7/20  7:00 PM ET,  4:00 PM PT

High overhead costs can really hold a practice back. Instead of focusing on growing your practice, you struggle to make ends meet each month. It’s frustrating and stressful. Learn how to determine the source of your overhead woes so you can finally meet your full potential.

   (enter class)

Featured CE Class (view all)

enter classroom Setting Performance Expectations for Employees
Presenter: Sally McKenzie    CE Credits: 1 CEU

It’s difficult for team members to succeed when they have no idea what’s expected of them. Instead of working toward specific goals and doing their part to move the practice forward, they’re stuck in place wondering which way they should go. If you want happy team members who excel at their jobs, it’s up to you to provide the direction they crave. Learn the most successful performance measurement models based on individual jobs.    (enter class)

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