Are Broken Appointments Holding You Back?

Many patients don’t think twice about calling your practice to cancel their appointment a mere few hours before they’re supposed to be in the chair. They don’t understand what that does to your day or how putting off care can negatively impact their oral health – but of course you do. Learn steps you can take to significantly reduce broken appointments in your practice.    (enter class)

Setting Performance Expectations for Employees

It’s difficult for team members to succeed when they have no idea what’s expected of them. Instead of working toward specific goals and doing their part to move the practice forward, they’re stuck in place wondering which way they should go. If you want happy team members who excel at their jobs, it’s up to you to provide the direction they crave. Learn the most successful performance measurement models based on individual jobs.    (enter class)

When Patients Say ‘No’ to Treatment

If case acceptance numbers are low in your practice, you’re likely pretty familiar with the problems all those “Nos” can bring. Not only does team morale suffer, the lack of scheduled treatment hurts practice productivity and ultimately your bottom line. Learn what’s holding patients back and make the adjustments necessary to finally reach that 85% acceptance benchmark.    (enter class)